Every review on Vetted By Agents is tied to a real deal — backed by documentation a member submits and an admin checks before anything goes public.
Reviews are anonymous, but not unverified. Before a review is published, the reviewer must submit documentation from that specific deal and attest they worked on it. Once a decision is made on that submission, the document is retained for up to 7 days to allow time for any disputes or corrections. Access to the document is permanently revoked for all users and administrators after the retention window. This process exists so that reviews reflect real working relationships on real deals, not fabricated or retaliatory feedback.
Accepted documents vary by professional type and deal outcome — for example an MLS sheet, fully executed contract, closing disclosure, settlement statement, or mortgage commitment letter, depending on the situation.
Submitted documents are used only to confirm the review is legitimate. They are not displayed publicly, not shared with the reviewed professional, and are retained for up to 7 days after a decision is made before being permanently sealed from access. All documents are encrypted both in transit and at rest, the same standard used across the industry.
While access to the uploaded proof document is permanently sealed after up to 7 days, certain information tied to a deal — including the property address and the professionals involved — remains associated with that deal and the professional’s profile. This information is available for administrators to manually review in cases of suspected duplicate or suspicious activity, and deals on the same property are grouped for our team’s review. If a professional is using the platform as intended, this information — and the proof document itself — is sealed or tied to their profile as normal. If a professional is flagged, disputed, or found to have violated platform policy, both the proof document and the related record are retained indefinitely for the integrity and safety of the platform, and the profile cannot be removed. This information is never displayed publicly or shared with other users.