A two-minute overview of how reviews get posted, who can see them, how anonymity works, and what happens when something is disputed.
A licensed member writes a review, submits documentation from the transaction, and attests they worked on it. An admin checks the document before the review goes public.
Only approved reviews ever appear on a professional's profile. Pending and rejected reviews are never shown to the public — and only approved reviews show up in search or on a profile.
Reviews are tied to a verified deal, not to a name. Nothing on a published review identifies who wrote it — no name, no photo, no profile link.
What does show is the side of the deal the reviewer was on (for example, listing or buyer's agent), the deal's outcome, and the ratings and comment they left. The reviewer's identity stays internal to the platform.
A verified professional can leave one response to a review on their profile. The response is held for admin review before it's published — it never goes live automatically.
If a professional believes a review itself is inaccurate or shouldn't be public, our team re-examines the underlying submission and the documentation behind it. Reviews can be declined before publication when the evidence doesn't hold up. If someone believes a published review is false or misleading, they can submit a dispute or contact us and we will review it. There is no back-and-forth thread — a professional gets a single response, and the moderator's decision is final.
Sometimes a professional's profile is created by a member who reviewed them — before the professional themselves has joined. That profile exists, but it isn't owned by anyone yet.
If that professional is you, you can claim it. From the profile page, request to link it to your account. You'll upload your driver's license and your license or NMLS number so an admin can confirm you're really you. Once approved, the profile is yours — you own it, and you can respond to reviews on it.
Every review is backed by deal documentation that an admin checks before it goes public, and that documentation is retained for only a short window before being permanently sealed — unless a dispute, flag, or violation requires keeping it longer. For the specifics — which documents are accepted, how long they're kept, and how the sealing process works — see our dedicated verification page.